Forum Topics
Technical Support: Two weeks without e-mail notifications
I have not received any "your model is online" notifications for two weeks and other members are having the same issue.
There are other posts on this, but no response from F4F to acknowledge that they recognize that the issue exists and that they are working on it. Just let us know that you're on it F4F please. Thanks team
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There are other posts on this, but no response from F4F to acknowledge that they recognize that the issue exists and that they are working on it. Just let us know that you're on it F4F please. Thanks team
Quote
Created by:
sirlickslot69
5/16/23 @ 12:14am
(EST) |UTC - 5:00
Location: Southeastern USA
Posts: 646
I have not received any "your model is online" notifications for two weeks and other members are having the same issue.
There are other posts on this, but no response from F4F to acknowledge that they recognize that the issue exists and that they are working on it. Just let us know that you're on it F4F please. Thanks team
I got this on Friday 5-12-23
Hello,
Thank you for taking the time to contact us via the forums. We want to work with you to get this issue fixed as quickly as possible and will be escalating it to our technical support team to investigate. Before we can escalate it for you we do need some more information. We noticed you have a gmail email address connected to your account. With this in mind we wanted to make sure that you have checked your spam folders and have customerservice@vs.com as well as newsletters@vs3.com due to gmail security often sending these emails to spam. Also, we were able to confirm an online notification email was sent to you on 5/11/23 at 6:54 a.m. est regarding model Amanda Browns. If you have not already done so can you please add customerservice@vs.com and newsletters@vs3.com to your whitelist. If you still do not receive any emails from us within 24 hours after doing so please reply to this email letting us know specifically which emails you are not receiving. Thank you
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by replying to this email or calling us at 1-800-685-9236. A representative will always be available to assist you.
This was my response...
Good Morning, Thank you for responding to my forum post.
First, let me say I have been a very active VIP member here for 5 years. I have learned most of the usual fixes that are suggested for the average technical glitches that occur here onsite. Clear cookies and cache, refresh browser, reboot pc, reboot router/modem etc.. I have always had email notifications on this account with this email address, and I also have another account with different email address. The issues I am having are on both accounts, on multiple devices.. pc, wireless mobile and laptop. I use Chrome on pc and laptop, but have also tried Edge and Firefox. I use Safari, Edge and Chrome on my mobile device. My pc uses Windows 10, I have 500 mps internet service from very reliable provider. My mobile device is iPhone 13 with the most current iOS16.4.1(a) update & 5G service.
While the issue of not receiving notifications is somewhat annoying I can live with that if some of the other technical glitches could be addressed and corrected. BTW I did not receive the online notification from Amanda Browns that you referenced in your email.
1. Over the past several weeks/months increasing number of failed attempts to enter performer’s rooms, multiple audio/video freezes, longer lag time, multiple failed c2c launches in private shows as well as open chat, and unexpected disconnects. I have tried all browsers, all in room viewers.. LOW, UL, SD and the no longer available NANO at all settings, 720, 360, 270, & AUTO.
2. Beginning sometime late November, early December 2022 I lost the ability to Tag/Add description to VODs I recorded during shows I produced. I can “Write A Review”, but I cannot “Tag/Add Description”. I contacted Live Support, who told me to email Customer Service, which I did. I got the standard refresh, reboot, clear cache, response, which I had already done multiple times before I contacted anyone. I sent screensh0ts and we did that little technical dance for 3-4 emails, then I get “we’re sending this up to our tech teams” .. To date no other communication on this issue……
I only made the forum post in response to other’s that were voicing their frustration at some if the same issues I mentioned here. I would like to know what we can expect as members, especially VIP members, in regards to addressing these issues?
I truly enjoy this site and I promote it to others that make comment about other sites and the services available there. I use F4F almost exclusively for my entertainment and I hope things can be resolved to make it a better, more user friendly customer experience.
Thank You
SirLicksLot69
Quote
There are other posts on this, but no response from F4F to acknowledge that they recognize that the issue exists and that they are working on it. Just let us know that you're on it F4F please. Thanks team
I got this on Friday 5-12-23
Hello,
Thank you for taking the time to contact us via the forums. We want to work with you to get this issue fixed as quickly as possible and will be escalating it to our technical support team to investigate. Before we can escalate it for you we do need some more information. We noticed you have a gmail email address connected to your account. With this in mind we wanted to make sure that you have checked your spam folders and have customerservice@vs.com as well as newsletters@vs3.com due to gmail security often sending these emails to spam. Also, we were able to confirm an online notification email was sent to you on 5/11/23 at 6:54 a.m. est regarding model Amanda Browns. If you have not already done so can you please add customerservice@vs.com and newsletters@vs3.com to your whitelist. If you still do not receive any emails from us within 24 hours after doing so please reply to this email letting us know specifically which emails you are not receiving. Thank you
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by replying to this email or calling us at 1-800-685-9236. A representative will always be available to assist you.
This was my response...
Good Morning, Thank you for responding to my forum post.
First, let me say I have been a very active VIP member here for 5 years. I have learned most of the usual fixes that are suggested for the average technical glitches that occur here onsite. Clear cookies and cache, refresh browser, reboot pc, reboot router/modem etc.. I have always had email notifications on this account with this email address, and I also have another account with different email address. The issues I am having are on both accounts, on multiple devices.. pc, wireless mobile and laptop. I use Chrome on pc and laptop, but have also tried Edge and Firefox. I use Safari, Edge and Chrome on my mobile device. My pc uses Windows 10, I have 500 mps internet service from very reliable provider. My mobile device is iPhone 13 with the most current iOS16.4.1(a) update & 5G service.
While the issue of not receiving notifications is somewhat annoying I can live with that if some of the other technical glitches could be addressed and corrected. BTW I did not receive the online notification from Amanda Browns that you referenced in your email.
1. Over the past several weeks/months increasing number of failed attempts to enter performer’s rooms, multiple audio/video freezes, longer lag time, multiple failed c2c launches in private shows as well as open chat, and unexpected disconnects. I have tried all browsers, all in room viewers.. LOW, UL, SD and the no longer available NANO at all settings, 720, 360, 270, & AUTO.
2. Beginning sometime late November, early December 2022 I lost the ability to Tag/Add description to VODs I recorded during shows I produced. I can “Write A Review”, but I cannot “Tag/Add Description”. I contacted Live Support, who told me to email Customer Service, which I did. I got the standard refresh, reboot, clear cache, response, which I had already done multiple times before I contacted anyone. I sent screensh0ts and we did that little technical dance for 3-4 emails, then I get “we’re sending this up to our tech teams” .. To date no other communication on this issue……
I only made the forum post in response to other’s that were voicing their frustration at some if the same issues I mentioned here. I would like to know what we can expect as members, especially VIP members, in regards to addressing these issues?
I truly enjoy this site and I promote it to others that make comment about other sites and the services available there. I use F4F almost exclusively for my entertainment and I hope things can be resolved to make it a better, more user friendly customer experience.
Thank You
SirLicksLot69
Quote
Thank you for contacting us via the forums and bring this to our attention. We are aware of the issue and diligently working to have this resolved ASAP. Thank you for your patience. CC
Quote
Thank you for contacting us via the forums and bring this to our attention. We are aware of the issue and diligently working to have this resolved ASAP. Thank you for your patience. CC
Thanks for the update
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Thanks for the update
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Email notifications of model coming online and model VOD availability may actually be fixed !!
I received my first email notification of model coming online and several others of BOTH types starting at 8:38 PM ET.
Thank you VS Team for FINALLY finding a resolution to this long-standing problem !!
Woody Quote
I received my first email notification of model coming online and several others of BOTH types starting at 8:38 PM ET.
Thank you VS Team for FINALLY finding a resolution to this long-standing problem !!
Woody Quote
Email notifications of model coming online and model VOD availability may actually be fixed !!
I received my first email notification of model coming online and several others of BOTH types starting at 8:38 PM ET.
Thank you VS Team for FINALLY finding a resolution to this long-standing problem !!
Woody
Yep! It is fixed for me too. yay!
Quote
I received my first email notification of model coming online and several others of BOTH types starting at 8:38 PM ET.
Thank you VS Team for FINALLY finding a resolution to this long-standing problem !!
Woody
Yep! It is fixed for me too. yay!
Quote
Created by:
mario_mathman
5/18/23 @ 12:42pm
(EST) |UTC - 5:00
Location: United Kingdom
Posts: 265
It still isn't fixed for me though. How about other users?
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I am having same issue--It was nice to get, because if at work, I could see a notification , and know who may have come on line--and I might be able to sneak away and say hello, visit , or set up a time when it would be good to meet. Can't do it now !
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I have not received any "your model is online" notifications for two weeks and other members are having the same issue.
It's been almost a month now with this issue. Why don't you wake up your developers and actually have them look into, AND RESOLVE, the problem?
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It's been almost a month now with this issue. Why don't you wake up your developers and actually have them look into, AND RESOLVE, the problem?
Quote
Created by:
sirlickslot69
6/12/23 @ 9:22pm
(EST) |UTC - 5:00
Location: Southeastern USA
Posts: 646
It's been almost a month now with this issue. Why don't you wake up your developers and actually have them look into, AND RESOLVE, the problem?
I've had email notification back workin' on both my VIP accounts for over 2 weeks now.. Just before they started comin', I went to email settin's and tturned them off for 24 hours, then went back and restored all my settin's and about 48 hours later is when they started comin' again. I had issue couple years ago when they stopped and when I contacted "Live Support" that's what they told me to do. They said that if you just batch delete them without openin' them it will cause them to turn off by default. Since then i open them all and not batch delete, and no issues except the recent one everybody here is reportin'.. Now if they can fix the glitches with c2c connection, slow connections and excessive lag... I measure lag from time I send tip, till time I actually hear tip, and lately has been 15-30 seconds. I did notice it is much shorter in UL- WebRTC veiwer @ 720p when & if it is available...
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I've had email notification back workin' ...
My email notifications are working. I can't remember the last time I received an online notification, that's the ones I am wanting for.
The last show I was in using UL / 720 had a 2 second or less lag. I was amazed at how good the bad connection was! :laugh
LOW and SD are glitchy at best with double-digit lag as you have said. Of course, the great NANO and HD have been missing for some time now.. I know we all miss those.
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My email notifications are working. I can't remember the last time I received an online notification, that's the ones I am wanting for.
The last show I was in using UL / 720 had a 2 second or less lag. I was amazed at how good the bad connection was! :laugh
LOW and SD are glitchy at best with double-digit lag as you have said. Of course, the great NANO and HD have been missing for some time now.. I know we all miss those.
Quote
Created by:
sirlickslot69
6/13/23 @ 5:25am
(EST) |UTC - 5:00
Location: Southeastern USA
Posts: 646
My email notifications are working. I can't remember the last time I received an online notification, that's the ones I am wanting for.
The last show I was in using UL / 720 had a 2 second or less lag. I was amazed at how good the bad connection was! :laugh
LOW and SD are glitchy at best with double-digit lag as you have said. Of course, the great NANO and HD have been missing for some time now.. I know we all miss those.
Quote
I have not received any "your model is online" notifications for two weeks and other members are having the same issue.
There are other posts on this, but no response from F4F to acknowledge that they recognize that the issue exists and that they are working on it. Just let us know that you're on it F4F please. Thanks team
I had the same issue after changing my email address and it got fixed coincidentally after I bought credits....
Quote
There are other posts on this, but no response from F4F to acknowledge that they recognize that the issue exists and that they are working on it. Just let us know that you're on it F4F please. Thanks team
I had the same issue after changing my email address and it got fixed coincidentally after I bought credits....
Quote
