ronnie-uk: VOD Image Not Available - 5/31/16

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VOD Image Not Available

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Technical Support: VOD Image Not Available

Created by: ronnie-uk

5/31/16 @ 12:39pm (EST) |UTC - 5:00
Location: London, UK
Posts: 2,381

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The VODs for my last 3 private shows, on May 28 and 30, all show "Image Not Available" in place of the usual thumbnail. I expect that others may be having the same problem.

Here is a performer's VOD page with a number of examples (all on May 28):

http://www.flirt4free.com/vod/models/672447/

Hope there is a simple across-the-board fix.

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Created by: chrisdk

5/31/16 @ 1:52pm (EST) |UTC - 5:00
Location: Spain, longing for Denmark
Posts: 2,447

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I've had two shows on the 28th, where I noticed some trouble. I received them with quite a delay and they had no image. But they both have an image by now.
I had another show yesterday, that does not yet show an image ...

So yes, there is definitely something (not) going on.

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Created by: chrisdk

6/1/16 @ 7:54am (EST) |UTC - 5:00
Location: Spain, longing for Denmark
Posts: 2,447

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Further observation: the show from the 30th still has no image.
For both of the shows from the 28th ... the images disappear on hovering over them ?!?! But they are recovered when I refresh ... Strange

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Created by: ronnie-uk

6/2/16 @ 9:04am (EST) |UTC - 5:00
Location: London, UK
Posts: 2,381

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Here is a performer's VOD page with a number of examples (all on May 28):

http://www.flirt4free.com/vod/models/672447/

I see that this page now includes examples on May 29, 30 and 31. Currently 19 in all. It spoils the profile of this popular Bel Ami performer who is currently in the Top 20 here.

This continuing error doesn't look good for the site. I am sure it will be increasingly irritating to members who don't post here if it is not fixed quickly.

(Grateful to members who do share experiences here, and offer support. Thanks Chris :thumbsup

)

It will be good to know that F4F Admin are on the case.

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Created by: vstony

6/2/16 @ 5:36pm (EST) |UTC - 5:00

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Thanks to all for letting us know about this issue! It has been reported to the web development team.

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Created by: vham

6/4/16 @ 3:47am (EST) |UTC - 5:00
Location: United States
Posts: 149

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Thanks to all for letting us know about this issue! It has been reported to the web development team.

FYI, another data point: This has started showing up in the daily VODs from the VIP page with about 20% of the ones from May 28 indicating "No Image Available"
Thanks for following up.

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Created by: seanb69

6/5/16 @ 12:43pm (EST) |UTC - 5:00
Posts: 76

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FYI, another data point: This has started showing up in the daily VODs from the VIP page with about 20% of the ones from May 28 indicating "No Image Available"
Thanks for following up.

Today's Daily VOD page has no fewer than 34 of the "No Image Availab'e" indications! If I click on one of those VODs anyway, and play it, the video will play normally. It just seems that the BEGINNING of it is blank.

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Created by: edgarph

6/5/16 @ 8:41pm (EST) |UTC - 5:00
Posts: 185

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I noticed last week the preview photos started showing tease pics of various spots on the time line when you hovered over it. I thought that was cool. But then, it devolved into this mess and now you can't even see the preview pic. You guys are the sloppiest bunch of coders ever. Just awful.

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Created by: seanb69

6/6/16 @ 10:33am (EST) |UTC - 5:00
Posts: 76

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Today's Daily VOD page has no fewer than 34 of the "No Image Availab'e" indications! If I click on one of those VODs anyway, and play it, the video will play normally. It just seems that the BEGINNING of it is blank.

And today's (6/6) VOD page has 36 of them.

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Created by: kuzman

6/6/16 @ 4:43pm (EST) |UTC - 5:00
Location: Michigan
Posts: 222

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And today's (6/6) VOD page has 36 of them.

Yesterdays 6/5 also had some No Image Available also for the daily VODS?????

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Created by: seanb69

6/7/16 @ 8:47pm (EST) |UTC - 5:00
Posts: 76

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And today's (6/6) VOD page has 36 of them.

Today's (6/7, videos from 5/31) had 37! The number keeps going up!

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Created by: goodwill67

6/8/16 @ 8:03am (EST) |UTC - 5:00
Posts: 5

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I am havng the same problem with the thumbnails. I sent a message including a sceenshot to customer service 3 days ago. I have received no response and recently sent it again. I am reconsidering keeping the VIP membership.

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Created by: vscharlene

6/8/16 @ 12:39pm (EST) |UTC - 5:00

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Thanks everyone for reporting the issue and your feedback. We are currently working on this issue and it should be resolved soon.

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Created by: ronnie-uk

6/8/16 @ 5:47pm (EST) |UTC - 5:00
Location: London, UK
Posts: 2,381

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We are currently working on this issue and it should be resolved soon.

Thanks Charlene :thumbsup

Good to see progress is now being made. There are now images for the VODs which I mentioned at post #1 (my own, and all those with a May date on the performer VOD page).

Looks as if the earlier VODs are being fixed first. Hope this process can be completed quickly, as hundreds of members will have experienced this problem with their own VODs. Not just the few who have been good enough to take the time to post here.

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Created by: chrisdk

6/9/16 @ 2:01am (EST) |UTC - 5:00
Location: Spain, longing for Denmark
Posts: 2,447

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Looks as if the earlier VODs are being fixed first. Hope this process can be completed quickly, as hundreds of members will have experienced this problem with their own VODs.
Yup, the VODs I mentioned following ronnie's first observation are fixed, but a show from today isn't, but I am not too worried about this :drinkup

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Created by: vscharlene

6/9/16 @ 2:03am (EST) |UTC - 5:00

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Thanks Ronnie & Chris for the feedback!

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