That's kind of the risk you take with voyeur. I've looked in on a number of shows where the model was just talking. Some members want that experience before they get to anything else. If you want a model to do a certain thing, pay for a private show.
Also, I think there are rules governing what a model can/can't do in open chat, and some models are on multiple sites. They may have been expecting a private on the other site, set their room to private here so they wouldn't have problems with the admins if they forgot to change once the action started.
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