Mikeshot1: Mac book issue - 2/8/13

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Mac book issue

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Technical Support: Mac book issue

Created by: mikeshot1

2/8/13 @ 9:28am (EDT) | UTC - 4:00
Location: near the edge of reality
Posts: 1,281

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Symptoms - overheats when in open chat - or prv Chat (no this is not a joke)

When in a room, the computer heats up gradually until the screen image locks, the ability to see texts and send text is still possible, refreshing does nothing, closing the browser, and re-open, re-sets the cycle, however often the room will load with no picture.

Info - Mac book Air - OS Lion - Browser Safari, and also tried Opera. This is the only site this happens. Other "flash web sites work fine" - Latest flash installed etc.

Can be very annoying!!

Any help I would be grateful

Mike

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Created by: vs_doug

2/15/13 @ 1:33pm (EDT) | UTC - 4:00
Location: VS Media Inc.
Posts: 196

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Mike,

In response to your thread, I did a bit of testing on my MacBook Pro and unfortunately, I was unable reproduce this issue on my side, at least in regards to Flirt4free.

However, I do know what you're talking about when you mention MacBooks and overheating. Once in a while for no reason whatsoever, my MacBook Pro will start out normal and slowly ramp up the heat to a point where I don't even want to touch it.

Sometimes it happens when I'm surfing the web, other times it occurs while using an application. On my machine, there seems to be no discernible reason why.

Though often, the way that I combat this is to move the machine to a flat surface. I'll also take a break, shut the lid and let it cool down for about 10 minutes. I often lounge with the notebook on my chest and I think that sometimes, my shirt blocks the cooling vent within the joint between the lid and the body.

This also happens if I have the machine sitting on a soft surface like a couch cushion or a bed. Again, I think it happens because the soft surface obscures the cooling vent.

Regardless of the reason why the machine is overheating though, giving it a 10 minute break to cool down and stop working always seems to help.

In regards to your particular case though, I would like to ask you a few questions about your situation that may shed some light on this problem.

1. Does this overheating ALWAYS occur when using one of flirt4free's chat rooms? If not, how often?
2. You mentioned trying Opera too, does this also ALWAYS occur with Opera? Again, if not, how often?
3. What version of flash player are you using? You can find this by right clicking anywhere on our chat interfaces and observing the flash version listed at the bottom of the resulting menu.
4. What version of OUR chat interface are you seeing? You can find this by right clicking and observing the version at the top of the resulting menu.
5. When this happens, are there also a lot of other applications running at the same time?
6. Does restarting your machine have any affect?

That should be a good place to start. BTW, if/when this happens again, please let me know if closing the lid and giving the machine a 10 minute break has any affect on this issue.

-Doug

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Created by: mikeshot1

2/15/13 @ 3:25pm (EDT) | UTC - 4:00
Location: near the edge of reality
Posts: 1,281

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Hope the above gives you an idea, and thanks for trying!

Mike

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Created by: mikeshot1

2/20/13 @ 11:33am (EDT) | UTC - 4:00
Location: near the edge of reality
Posts: 1,281

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Flash 11.6 has not helped in the slightest!

Not sure what you mean by "chat interface" flirt4free.com?

Mike

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Created by: vs_doug

2/20/13 @ 7:30pm (EDT) | UTC - 4:00
Location: VS Media Inc.
Posts: 196

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When I say chat interface I'm referring to the video/chat screen that you use within a model's room. If you right click on the chat history or the video screen, a menu will pop up. At the top of that menu it will list the version of the flirt4free interface.

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Created by: mikeshot1

2/21/13 @ 10:00am (EDT) | UTC - 4:00
Location: near the edge of reality
Posts: 1,281

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OK - Thanks I will get back to you on that a little later - however, to give you an idea, last night I was chatting in free chat, and the usual problem continued, here is a hint for you - (hopefully) the model went into a private show,(not with me) immediately she did that, the computer went straight into cool down, when returning, everything except text locked up, refreshing gave an "error code 902" - Only a complete re-boot got me back into the room. "sigh"

Thanks - Mike

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Created by: mikeshot1

2/21/13 @ 11:16am (EDT) | UTC - 4:00
Location: near the edge of reality
Posts: 1,281

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Version 4.0.72

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Created by: organblower

2/22/13 @ 3:41pm (EDT) | UTC - 4:00
Posts: 48

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Mike, there are a couple of non-invasive things you can try. First, be sure all your software is up to date using software update from the System Preferences app. According to Apple yesterday, Since OS X Lion, Macs have shipped without Java installed, and as an added security measure OS X automatically disables Java if it has been unused for 35 days. To protect Mac users that have installed Java, today they are releasing an updated Java malware removal tool that will check Mac systems and remove this malware if found. Reuters says Apple plans to release a security update later on Thursday to protect users' computers.

From Disk Utility in Utilities, in Applications, run Permissions repair. The other thing is to start in safe boot by holding down the shift key while booting up. Hold shift down until the sideways thermometer appears. Let it run for about 5 minutes. I guess if its an Air, it has SSD so you won't hear the hard drive grinding away. After 5 or 10 minutes power it down in the normal fashion either from the Apple menu or hitting the power button and hitting return (for shut down). In safe boot, it won't boot any applications you have previously been using or selected to run on startup but it will clear caches. If you are using Safari, there is an extension called click to flash. When it is installed, you will see a box that says "Click to Flash" This won't help with VS because it is all Flash driven but it will help with other things like reading a paper. The annoying banner ads won't run unless you click on them. On youtube you should then configure to watch in html5 mode which runs a whole lot cooler than Flash. In youtube, search for html5. When updating Flash, go to Adobe Flash downloads for mac page on the internet because there was a flash spoof which was the most successful malware for Mac so far.
Good luck. Hope one of these helps!

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Created by: mikeshot1

2/22/13 @ 4:35pm (EDT) | UTC - 4:00
Location: near the edge of reality
Posts: 1,281

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Many thanks Organblower,
I will work my way through your suggestions, I was aware of the flash malware, all checked and not the issue.
Disc repair - thanks, tried it, let's see what happens.

Appreciate the help :drinkup

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Created by: mikeshot1

2/24/13 @ 7:03am (EDT) | UTC - 4:00
Location: near the edge of reality
Posts: 1,281

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Unfortunately the problem persists, only when "in a room" it as Doug says "ramps up" on average around 20 mins before it's very hot and the internal fan is "full on" re-booting, or logging out of room, to say home page - reverses the issue - going back to a room, brings back the issue.
It is only happening on this site - and only on mac - PC no issues.
Mike

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Created by: organblower

2/24/13 @ 4:40pm (EDT) | UTC - 4:00
Posts: 48

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Is there any difference if you make the window smaller?
I have iStat Menus by Bjango software installed. Its a cheap piece of software that keeps tabs on various temperatures, cpu, memory and drive usage. I think it runs in full trial mode for 14 days. It might be worth installing to establish a baseline. It also lets you control minimum fan speeds. My suggestion would be to set the minimum speed higher than the factory setting with the hope that pushing more air through it will be enough to keep it from going ballistic! It could very well be a manufacturing defect, like not the right amount of thermal paste on the processor cooling fins. Is it under warranty?.
I'm of the opinion that Adobe makes an inferior version of Flash player for Mac, but to understand the rationale for that statement you would have needed to be around in the '80's when Adobe was screwing Apple on their fonts for the Laserwriter, finally forcing Apple to come out with TruType fonts, leaving Adobe up spit creek. Because Flash performed so poorly, Apple didn't allow its use in iOS devices, starting a new war between Adobe and Apple which Apple seems to be winning with html5, with Microsoft's help this time.

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Created by: mikeshot1

2/26/13 @ 12:29pm (EDT) | UTC - 4:00
Location: near the edge of reality
Posts: 1,281

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Guys thanks for the information, and tips etc.

As this problem only exists in "rooms when active" I am convinced it is a software problem, not hardware, only on this site I have the problem...

Very little additional information I can offer.

Mike

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Created by: mikeshot1

3/4/13 @ 12:56am (EDT) | UTC - 4:00
Location: near the edge of reality
Posts: 1,281

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adding cam2 cam chat increases speed of overheating, by around 33% locked up after around 17mins.
this time using firefox browser.

Mike

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Created by: mikeshot1

3/13/13 @ 4:07pm (EDT) | UTC - 4:00
Location: near the edge of reality
Posts: 1,281

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Created by: Pearl Oceans

4/22/14 @ 10:17pm (EDT) | UTC - 4:00

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Just a little update, for anyone else who may have experienced similar issues.
Macbook Air and OS Lion - is an issue with flash media on certain sites - I could not find a workaround. Upgrading the OS to OS Mountain Line or OS X - problem solved.
Thanks for the help offered guys.

Mike

hey im experiencing this same problem.. overheating, freezing, ramping up.. i have os x installed on mac book pro with 2gb ram and intel core duo :/

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