dmmsvea: Missing VOD's - 11/19/17

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Technical Support: Missing VOD's

Created by: dmmsvea

11/19/17 @ 2:28pm (EDT) | UTC - 4:00

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Is there a problem again with VOD's taking an excessive amount of time to show up? the last three shows i have done this week have not shown up yet? How long should i wait before i send a message to support? Thank you, DM

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Created by: vsjordan

11/19/17 @ 3:15pm (EDT) | UTC - 4:00
Posts: 3

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Hello,

Thanks for contacting us concerning your VOD issue. Not all shows are recorded, sometimes errors happen during recording or moving the files around therefore making the video clips un-viewable.

Even though the failure rate is pretty low, it does happen and such videos cannot be repaired or recovered. Please see the link below.

http://www.flirt4free.com/faq.php?a=view&id=61

However it may post at a later time, so check back later. We apologize for any inconvenience caused. If you have any further questions or concerns regarding a VOD recording that has not shown up after 48 hours since the ending of the show, please contact us during normal business hours Monday through Friday 9am to 5pm PST and ask to look into a VOD recording issue with our VOD department to check to see if the content can be recovered.

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Created by: vs_scottl

11/19/17 @ 11:51pm (EDT) | UTC - 4:00
Posts: 626

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I wanted to note here that there was some trouble over the weekend with importing videos which created a rather large back log of files to process. The process has been kickstarted and qualifying videos should show up over the next couple of days.

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Created by: abecoco

11/21/17 @ 9:23pm (EDT) | UTC - 4:00
Location: Not far away from Santa's village
Posts: 13

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Even though the failure rate is pretty low

In the last week, it's more than 2/3 of my admissible shows that were not entirely recorded or not recorded at all.
This is not what I call a "pretty low" failure rate.

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Created by: bcd

11/28/17 @ 8:17am (EDT) | UTC - 4:00
Location: twitter
Posts: 1

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Two recent privates I had have not been recorded. They're missing from my account. So disappointing, I really hope this is resolved quickly.

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Created by: bigmike5993

11/30/17 @ 1:07am (EDT) | UTC - 4:00
Location: USA
Posts: 9

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None of my videos have recorded since 11/17/2017.
Any way to fix this??

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Created by: vsangelaa

11/30/17 @ 7:26am (EDT) | UTC - 4:00
Posts: 81

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We are currently having server issues and are in the midst of resolving the problem. There is a backlog of videos that have not been processed yet. While I cannot promise that ALL will be recovered, we recently made adjustments so that there would be a reduction in loss.
Please bear with us while we get this matter resolved. Your privates should start trickling into your Vault over the next day or so. Your patience is greatly appreciated.

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Created by: m999

12/1/17 @ 8:29pm (EDT) | UTC - 4:00

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I also have two missing shows from the Thanksgiving weekend that have not shown up. Is there anything that can be done to try to find them?

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Created by: vsangelaa

12/2/17 @ 10:40am (EDT) | UTC - 4:00
Posts: 81

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The servers are encoding at full speed now but will still need to catch up on what was backlogged. However, to be honest, I do not think anything missing from dates prior to 11/28 is going to be recovered. I hate having to say this. I can only say that we did recently take extra precautions to avoid loss in the future.

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Created by: male4622

12/3/17 @ 8:37pm (EDT) | UTC - 4:00
Location: United States
Posts: 571

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While I respect your attempts to correct our myriad of problems, many of us are VIP members because it allows for the privilege of having our previous shows to play back. While the vast majority of my shows are up as normal, I have had a few that have never shown up or have been truncated from longer shows.

I will also say that combined with the daily video issues, old show playback issues, etc. that this site is getting pretty buggy.

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Created by: male4622

12/3/17 @ 8:39pm (EDT) | UTC - 4:00
Location: United States
Posts: 571

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And I'm not asking for a response...just please continue efforting to fix the issue. Tech support has always been responsive to me, so I appreciate the difficulty of what you are trying to do.

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Created by: 640509040147

12/28/17 @ 9:08am (EDT) | UTC - 4:00
Location: NY
Posts: 1,269

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Created by: vsangelaa

12/28/17 @ 9:52am (EDT) | UTC - 4:00
Posts: 81

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I think is the first time I've run into an issue with this but I've had a handful of shows this entire week. All of them have uploaded normally (within minutes) to my account with the exception of one from the 26/27th(?).

Is there a way to verify if the show is "a lost cause" or should I just give it another day or two? Any help/clarification is appreciated!

Try sending the video through re-encoding by clicking on the Report Issue button at the bottom of the player. Choose Not Playing. If after 24 hours, the video still isn’t playing, then it was probably was one of the ones affected and is most likely lost. Write a message in the comment section and I’ll double check it when we get back after New Year.

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Created by: 640509040147

12/30/17 @ 8:09am (EDT) | UTC - 4:00
Location: NY
Posts: 1,269

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Try sending the video through re-encoding by clicking on the Report Issue button at the bottom of the player. Choose Not Playing. If after 24 hours, the video still isn’t playing, then it was probably was one of the ones affected and is most likely lost. Write a message in the comment section and I’ll double check it when we get back after New Year.

I've come to terms of accepting its just a lost show

A little disappointing as it was a (hot) first time show with a someone new for me but it happens. Thank you so much for the reply/assistance anyway.Here's hoping future shows don't fall into the same fate :thumbsup

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Created by: gonad9999

12/31/17 @ 4:37am (EDT) | UTC - 4:00
Posts: 184

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I have had three lost shows recently, all of which I was looking forward to watching again

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Created by: vsangelaa

12/31/17 @ 11:45am (EDT) | UTC - 4:00
Posts: 81

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I have had three lost shows recently, all of which I was looking forward to watching again

I’m having CS reach out to you for details. There may still be a delay or they are trapped on a server.

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Created by: gonad9999

12/31/17 @ 5:06pm (EDT) | UTC - 4:00
Posts: 184

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Angela

Kurtis has already informed me that two of the shows were corrupted, was just waiting for confirmation of the other which is so far five days overdue.

I have to say thank you for all your hard work on other problems, I know how frustrating trying to trace a non repeatable problem is.

Happy new year to you

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Created by: yeiiowciaw

2/19/18 @ 12:46pm (EDT) | UTC - 4:00
Posts: 130

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Created by: vsangelaa

2/19/18 @ 12:49pm (EDT) | UTC - 4:00
Posts: 81

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Any people with missing shows over the last couple of days?
I am missing two at the moment. Maybe there is no real issue and i am just being impatient, but feels like it is taking longer than usual again.

My team just informed me that there was a delay in the import process over the weekend. They are backlogged but should come through. Sorry for the delay.

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Created by: yeiiowciaw

2/19/18 @ 1:06pm (EDT) | UTC - 4:00
Posts: 130

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My team just informed me that there was a delay in the import process over the weekend. They are backlogged but should come through. Sorry for the delay.

No problem, as long as they get there. There is just one I really can't wait to get.

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