Google Chrome on Android phone can't enter ANY chatrooms anymore :-(

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Google Chrome on Android phone can't enter ANY chatrooms anymore :-(

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Technical Support: Google Chrome on Android phone can't enter ANY chatrooms anymore :-(

Created by: dan_in_florida

2/9/15 @ 10:01pm (EDT) | UTC - 4:00
Location: Sunny South Florida - with a REALLY cool car :-)
Posts: 1,501

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Created by: vs_timr

2/10/15 @ 5:09am (EDT) | UTC - 4:00
Location: California
Posts: 57

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I've made absolutely NO changes, but since last night, I'm now completely unable to open ANY model's room. It tries to load, then generates an "Oh Snap..." error screen from Chrome saying the page can't be opened :-( So, what brilliant "site upgrade" of yours is causing this undesirable side effect?... And before you ask, I'm not enough of a techie to know what version of what I'm running here.

Hi Dan_In_Florida, I've tried to re-produce the error you're seeing without any luck. I've tested on 2 different Android phones of different versions and a tablet. When clicking on a room, how far do you get? Do you see the message that says "Welcome to model's name room, please tap here to start the live video feed"? If you get that far, what happens, is the video feed black?

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Created by: vs_timr

2/10/15 @ 9:44am (EDT) | UTC - 4:00
Location: California
Posts: 57

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@Dan_In_Florida - Also when you go to the chat room, can you see the chat messages but not the video? That will let us know if it's related to our chat servers or video servers. I'm guessing it's video related....

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Created by: dan_in_florida

2/10/15 @ 9:13pm (EDT) | UTC - 4:00
Location: Sunny South Florida - with a REALLY cool car :-)
Posts: 1,501

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Created by: vs_timr

2/10/15 @ 10:08pm (EDT) | UTC - 4:00
Location: California
Posts: 57

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I can't even get into the room. The little blue progress bar at the top of the Chrome browser starts to move but before it gets half way across the screen it jumps to the errot notice, and I never actually enter the room:-( For what it's worth I observed this exact same error message upon trying to get into model bio page starting several weeks ago, but I was still able to enter actual chat rooms at that time. Did you perhaps make any changes to the model bio pages a few weeks ago that you have now rolled out to the free chat rooms? THAT might be a key place to look ;-)

We made some changes to the bio pages a few months ago. The bios used to load kinda slow because they are heavy pages. What kind of internet do you have at home, do you get your internet from a cable tv provider, Verizon or ATT?

Have you ever tested the speed of your internet? If you are curious and have never tested your internet speed, this page has an app you can download from the Google Play store.

http://www speedtest.net

We'll keep digging until we figure it out! :thumbsup

PS
If you haven't already, use the new feature we have to subscribe to forums. You'll know immediately when someone replies to your thread via email. Just click on the "Subscribe button" at the top of the thread.

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Created by: dan_in_florida

2/11/15 @ 12:48am (EDT) | UTC - 4:00
Location: Sunny South Florida - with a REALLY cool car :-)
Posts: 1,501

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I have no issues at home on the desktop or then laptop, both of which work fine with either IE or Firefox. Only having this issue on the Samsung Galaxy S3 Android mobile phone, which previously worked great using the Google Chrome browser. Had to use Chrome on the phone cause F4F never worked on the phone's built in browser back when you were all Flash, only got errors saying I needed to install Flash, which, of course, could not be done on the phone browser :-( Chrome was the only free browser I could find that worked at all with F4F, and then when you moved to HTML5 to replace Flash, the phone's built in browser still would not run F4F, and Chrome worked even better. But now I got diddly-squat on the phone :-(

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Created by: vs_timr

2/11/15 @ 3:37am (EDT) | UTC - 4:00
Location: California
Posts: 57

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Created by: dan_in_florida

2/17/15 @ 12:27am (EDT) | UTC - 4:00
Location: Sunny South Florida - with a REALLY cool car :-)
Posts: 1,501

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Cleared cache & browser data and it made no difference. Except of course that now all my bookmarks are gone :-(

So this site is still effectively useless to me any time I'm away from home & relying on the phone to use it... :helpme

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Created by: vs_timr

2/17/15 @ 3:36am (EDT) | UTC - 4:00
Location: California
Posts: 57

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It's only this site you can't see videos? If you go to youtube, all those videos play fine?
Try taking a screenshot when you go into a room, attach the screen shot photo and email to us, techissues@flirt4free.com
If you've never taken a screen shot, on your phone do this when capturing the error:

Hold down the Power button and the Volume down button simultaneously and the screenshot is captured and saved. Find the screen shot photo in your gallery and attach photo to the email you send us.
Thx!

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Created by: dan_in_florida

2/18/15 @ 12:02am (EDT) | UTC - 4:00
Location: Sunny South Florida - with a REALLY cool car :-)
Posts: 1,501

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Well, whatever your illustrious FezMonkeys may have changed since last night, when nothing worked, it's working again now, so thanks for whatever tweak or software adjustment may have fixed things, intentionally or otherwise :bowdown

If you did nothing there, then perhaps it was a Google Chrome compatibility issue, and some automatic update sent out to me by them (as I changed nothing on my end, short of clearing the cache a few days ago to no avail) was the cure. :thumbsup

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Created by: vs_timr

2/20/15 @ 11:55pm (EDT) | UTC - 4:00
Location: California
Posts: 57

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I suspect that an update was pushed to your phone that resolved the issue. Thanks for the update and glad to hear it's working for you again! :thumbsup

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Created by: dan_in_florida

3/13/15 @ 2:38pm (EDT) | UTC - 4:00
Location: Sunny South Florida - with a REALLY cool car :-)
Posts: 1,501

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I suspect that an update was pushed to your phone that resolved the issue. Thanks for the update and glad to hear it's working for you again! :thumbsup

Well, three weeks of working properly, but today it's back to the same error message every time I attempt to enter room using the phone :-( Once again at no time have I made any changes whatsoever to my end of the system. And during the past 3 weeks when it did work properly I still could not enter any of the model bio pages as stated previously. Regardless of whether it's here at Flirt or over at Google Chrome I hope somebody's Code Monkeys tighten up their fezzes and figure out what's wrong again
:helpme

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Created by: vs_timr

3/13/15 @ 3:56pm (EDT) | UTC - 4:00
Location: California
Posts: 57

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Go into Chrome settings and look for menu item that says, "Request Desktop site", make sure that box is NOT checked. If nothing works, you could always uninstall Chrome and reinstall it. Keep in mind that's a last alternative and would most likely remove bookmarks and favorites settings. I have an older Android cell like yours ( Jellybean 4.1.2 ) but mine works ok.

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Created by: dan_in_florida

3/18/15 @ 8:19pm (EDT) | UTC - 4:00
Location: Sunny South Florida - with a REALLY cool car :-)
Posts: 1,501

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Once again it spontaneously fixed itself today. I do know about the request desktop site setting and always do keep it off on this site ;-)

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Created by: vs_timr

3/18/15 @ 8:36pm (EDT) | UTC - 4:00
Location: California
Posts: 57

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Once again it spontaneously fixed itself today. I do know about the request desktop site setting and always do keep it off on this site ;-)

I noticed that you posted on 2/18 that it mysteriously started working again. Today is 3/18 and it starting working again too....strange. Do you think your mobile provider has some type of data cap usage on your phone?

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Created by: lickau

3/18/15 @ 8:51pm (EDT) | UTC - 4:00
Location: Moving slowly but surely somewhere sometime
Posts: 29,285

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Once again it spontaneously fixed itself today. I do know about the request desktop site setting and always do keep it off on this site ;-)

Both times it worked AFTER a promo : Valentines and St Patty's

Flashing heart/clover and all the added options to send groups of 7charms may also be the problem .

Rooms were slower and more instances of lagging of video and/or audio during both promos . :drinkup

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Created by: vs_timr

3/18/15 @ 9:27pm (EDT) | UTC - 4:00
Location: California
Posts: 57

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Both times it worked AFTER a promo : Valentines and St Patty's

Flashing heart/clover and all the added options to send groups of 7charms may also be the problem .

Rooms were slower and more instances of lagging of video and/or audio during both promos . :drinkup

That's a good observation LickaU. There is definitely more traffic during promos, however we ramped up more servers to handle the increased traffic. I believe for those that experience a lag in video or audio, is where the customer and the model are geographically further apart. It's just a theory but I believe in this scenario latency could creep into the mix.

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Created by: dan_in_florida

3/19/15 @ 4:47pm (EDT) | UTC - 4:00
Location: Sunny South Florida - with a REALLY cool car :-)
Posts: 1,501

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I noticed that you posted on 2/18 that it mysteriously started working again. Today is 3/18 and it starting working again too....strange. Do you think your mobile provider has some type of data cap usage on your phone?

Definitely not that, firstly since my carrier's service month begins/ends about 10 days after that, and more importantly, I was no where near the cap where my "unlimited" data drops from 3G to "slower speeds." Haven't actually hit that point (5GB/month) but once in the last year, which also did not coincide with any outages. Carrier, by the way, is Walmart Family Mobile, using the T-Mobile network, and as previously stated, on a Samsung Galaxy S-3 running whatever version of Android 4.something that it originally came with, using Google Chrome as the browser (browser the phone came with stopped working with F4F well over a year ago, that's when I installed the Chrome.) For now, it's working again to enter chat rooms (but still not to pull up Full Bio pages from the bottom of the small bio sidebar), hope it keeps working, but if not, you've now got this additional info for potential troubleshooting ;-)

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Created by: vs_timr

3/20/15 @ 7:24am (EDT) | UTC - 4:00
Location: California
Posts: 57

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Definitely not that, firstly since my carrier's service month begins/ends about 10 days after that, and more importantly, I was no where near the cap where my "unlimited" data drops from 3G to "slower speeds." Haven't actually hit that point (5GB/month) but once in the last year, which also did not coincide with any outages. Carrier, by the way, is Walmart Family Mobile, using the T-Mobile network, and as previously stated, on a Samsung Galaxy S-3 running whatever version of Android 4.something that it originally came with, using Google Chrome as the browser (browser the phone came with stopped working with F4F well over a year ago, that's when I installed the Chrome.) For now, it's working again to enter chat rooms (but still not to pull up Full Bio pages from the bottom of the small bio sidebar), hope it keeps working, but if not, you've now got this additional info for potential troubleshooting ;-)

Hey Dan_In_Florida, the extra information is great. Click on settings on your phone and go down the menu toward the bottom. You should see a menu item that says, "About phone". Look in there for Android version, I'm guessing it's 4.1? I may have asked before but to be clear, when it stops working you can't click on any model's room? If you are able to update that phone to a newer version of Android, you'll have a much better experience. One more question, do you travel a lot with your phone?

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