Dumont29: PRIVATE SHOW VODs DELAYED? - 6/2/17

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PRIVATE SHOW VODs DELAYED?

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Technical Support: PRIVATE SHOW VODs DELAYED?

Created by: dumont29

6/2/17 @ 9:19pm (EST) |UTC - 5:00
Posts: 75

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Over the past week or two, VODs of private shows have been slow showing up in my show account. I have one private from May 27 that still is MIA. What's up? I thought this problem had long been fixed.

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Created by: vsashlee

6/5/17 @ 1:28pm (EST) |UTC - 5:00
Posts: 534

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Over the past week or two, VODs of private shows have been slow showing up in my show account. I have one private from May 27 that still is MIA. What's up? I thought this problem had long been fixed.

Thank you for reaching out! We will contact you via email to get this matter resolved. I apologize for the inconvenience.

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Created by: fiddler2

6/5/17 @ 5:10pm (EST) |UTC - 5:00

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Same issue here. I have 3 shows from May 23rd that I'm still waiting for.

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Created by: dumont29

6/6/17 @ 11:13am (EST) |UTC - 5:00
Posts: 75

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Fine, but the May 27 private show with Zack Halack is still missing. I have received videos of two or three subsequent private shows with other models.

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Created by: dumont29

6/9/17 @ 1:59pm (EST) |UTC - 5:00
Posts: 75

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June 9- still nothing. No video, no message, nothing. You guys at F4F MIA? I know the fiasco last week occupied you, but when you have a chance, figure out what happened to the May 27 video of the private show with Zack Halack?

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Created by: dallasdude357

6/11/17 @ 5:41am (EST) |UTC - 5:00
Posts: 3

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how long is the wait usually? i have one not showing up

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Created by: dumont29

6/11/17 @ 1:52pm (EST) |UTC - 5:00
Posts: 75

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The variability can drive you nuts, Dallas. Sometimes they appear the same day as the show itself. Sometimes they appear in a day or two. That's the most common outcome. Occasionally they take days or weeks! Last year there was a technical fuck up that delayed lots of videos for weeks, but they cleared that up... or so we thought.

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Created by: dallasdude357

6/11/17 @ 2:10pm (EST) |UTC - 5:00
Posts: 3

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oh ok i was gonna have a fit there for a second I'm ok with a day or 2 but weeks not ok thank you

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Created by: dannigirl73

6/11/17 @ 6:04pm (EST) |UTC - 5:00
Location: Australia
Posts: 53

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I have a show from may 27 that is missing also

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Created by: herodoto

6/12/17 @ 2:41pm (EST) |UTC - 5:00
Posts: 54

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I AM MISING SEVERALS :SINCE JUNE 7, 2017. IT IS A LONG TIME TO NOT SHOWED UP.SEVERAL FROM YESTERDAY, SOME SHOWED UP AND OTHER DONT. THE COMPUTER IS BEING SELECTED.

:evil

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Created by: vsangelaa

6/12/17 @ 3:31pm (EST) |UTC - 5:00
Posts: 81

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Sorry for the delay, Guys! I've been trying to get to the bottom of what happened so that I can give you a clear and honest answer.
I have some bad news and some good news:
Bad news: whatever didn't show up from your May 24-27 recordings isn't going to show up. Those recordings are lost. I'm so sorry.
Good news: whatever didn't show up from your May 31 - June 12, are just backlogged from the hardware transfer. They're on their way.

We understand your frustration and are taking multiple steps to avoid these issues in the future. Not only are we doing a mass overhaul of new equipment just for VOD, but we are also putting into place an alarm that will notify us the moment the first recording has the potential to get lost. We do not intend for this to happen again.

Again, we truly are sorry for any inconvenience. Please remain patient with us as we take these final steps in making fantastic improvements to the site.

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Created by: dumont29

6/12/17 @ 8:20pm (EST) |UTC - 5:00
Posts: 75

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How about a refund on part of the cpm we paid for the lost shows? The videos are part of the deal when you pay for a private, so some rebate seems only fair.

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Created by: archaio

6/12/17 @ 9:53pm (EST) |UTC - 5:00
Posts: 7

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I cannot access any of my private shows or and VIP VODs Error message comes up cannot find file. What is the problem have I lost everything? What am I paying for?

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Created by: vsangelaa

6/13/17 @ 12:14pm (EST) |UTC - 5:00
Posts: 81

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I cannot access any of my private shows or and VIP VODs Error message comes up cannot find file. What is the problem have I lost everything? What am I paying for?

Sounds like your flash has been disabled. Enable flash (in your web browser settings) and you should see your videos.

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Created by: fiddler2

6/13/17 @ 12:30pm (EST) |UTC - 5:00

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I have a show from May 23rd that never showed up. 5/23/2017 @ 2:32pm ET, 28:30 minutes.

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Created by: vsashlee

6/13/17 @ 1:49pm (EST) |UTC - 5:00
Posts: 534

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How about a refund on part of the cpm we paid for the lost shows? The videos are part of the deal when you pay for a private, so some rebate seems only fair.

I will be reaching out to you via email regarding this issue. Thank you for being so patient with us.

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Created by: vsashlee

6/13/17 @ 1:50pm (EST) |UTC - 5:00
Posts: 534

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I have a show from May 23rd that never showed up. 5/23/2017 @ 2:32pm ET, 28:30 minutes.

I will look into that for you. We apologize for the inconvenience. I will contact you via email regarding this. Thank you.

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Created by: archaio

6/13/17 @ 11:06pm (EST) |UTC - 5:00
Posts: 7

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I cannot access any of my private shows or and VIP VODs Error message comes up cannot find file. What is the problem have I lost everything? What am I paying for?

I went to enable the flash drive but it was on and the private shows and vip vod still do not work

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Created by: vsangelaa

6/14/17 @ 11:30am (EST) |UTC - 5:00
Posts: 81

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What you are describing is a flash issue that can be corrected in your settings. You might want to check your settings for plug-ins also. Do you have a blocker like ClicktoFlash or ClicktoPlugin? Do you have Javascript enabled?

If you still have trouble accessing the videos on the site after reviewing your settings, please contact customer service via email and let them know what browser you are using.

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Created by: arch313

8/15/17 @ 1:20am (EST) |UTC - 5:00
Location: US Pacific
Posts: 345

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I have a pvt show I did a week ago and it still has not showed up on my content page. I have send 3 request to customer support but not a word from the site about if the recording will arrive or not.

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