Hello,
as you know there were recently a special event called "Big Bang", Were you could get alot of perks.
Yesterday it was even possible purchasing one Vod and getting 4 free passes.
But unfortuanetly im not able to redeem those passes i gained. Am i the only one facing that problem? Quote

Thank you for contacting us and bringing this to our attention. We are looking into to this matter and will contact you via email regarding more details. Quote

This issue was corrected and should be resolved. Please let customer service know if you still do not have the promo prompt for redeeming promo passes. Thanks! Quote