Hello,
Thank you for taking the time to contact us. Due to the global aspect of our service of both model and customer, variables affecting internet connections, and the process of transcoding the model's broadcast stream over our system, you should expect a 3 second variance at this time. As we continue to add servers, expand our reach, and adjust our system, you can expect less of a delay.
If you're experiencing serious delays during a Cam2Cam session, then switching to the Nano player should improve it. Mouse over the player-type button in the bottom left corner of the model's video stream (just above the volume slider) and select the Nano icon. If you find that there is still a significant delay while using Nano, then select a lower resolution. This will relieve some of the congestion created by high bitrates. We also recommend clearing your cache and cookies, as well as disabling all Ad Blockers before starting your next Cam2Cam show.
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by email or calling us at 1-800-685-9236. A representative will always be available to assist you.
R.N.
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