male4622: Video Losing Connection & Reloacing - 1/6/18 - Technical Support

Forums / Technical Support

Video Losing Connection & Reloacing

Add to List

Add Reply

Forum Topics

Online Models

Eva Warenn

Visit My Room

Zoe Barnet

Visit My Room

Mia & Lionel

Visit My Room

Beverly Madison

Visit My Room

Technical Support: Video Losing Connection & Reloacing

Created by: z-money

2/6/18 @ 3:34am (EDT) | UTC - 4:00
Posts: 429

Report Abuse

maybe its not a problem in your room because you have no customers
but the real performers it is a issue that has been ongoing for far too long

:orglaugh

I'm not a model. :orglaugh

If a select few are having this issue, doesn't it seem more likely that it's a user issue, not a site issue? Check your flash player for updates, restart your browser, restart your computer, all of those troubleshooting for beginners tasks. That's why I said this is not the biggest issue with Flirt right now, because it's not their problem, but I'm sure they will investigate and assist.

Quote

Created by: vs_scottl

2/7/18 @ 7:24pm (EDT) | UTC - 4:00
Posts: 626

Report Abuse

Good Evening,

I'll start by thanking everyone for their patience on this topic.

Earlier today we rolled out some changes to address the situation where you'll attempt to join a chat room but it never connects and instead displays the red-box-of-death before sending you to a different room (which may occur several times in a row). Our reporting indicates a sizable improvement but I'm here seeking feedback because I feel like we didn't address all possible ways to trigger the error. I've got some additional data points being gathered that should help me track down remaining instances but could use your help sorting through the noise.

Quote

Created by: arch313

2/8/18 @ 3:01am (EDT) | UTC - 4:00
Location: US Pacific
Posts: 347

Report Abuse

Z-Money first of all where do you get this problem is only hitting a select few? if it is based on the number of comments in this thread that is in error as most people do not bother to complain they just pack up and take their business else ware when they have a bad experience. I also see from your post you are not a software engineer and do not understand how a site like this is programmed. VS spends a lot of time writing very complicated code and the clients browsers only run that code. Your 'basic trouble shooting list' are the common fixes for things like programs with memory leaks, corrupted pointers, etc., Yes restarting it does clean up these problems but if the site has a memory leak or code that will corrupt pointers they will come back, or any of a long list of possible coding problems (bugs). Restarting is just resetting the countdown until the problem happens again. Better to fix the oil leak in your car then to keep adding oil to keep it running.

Quote

Created by: gonad9999

2/8/18 @ 4:05am (EDT) | UTC - 4:00
Posts: 184

Report Abuse

I agree with you arch that it is not helpful for anyone with no technical knowledge to give advise here. Anyway, this has just happened to me immediately after I restarted my iPad.

Quote

Created by: vs_scottl

2/8/18 @ 2:58pm (EDT) | UTC - 4:00
Posts: 626

Report Abuse

I agree with you arch that it is not helpful for anyone with no technical knowledge to give advise here. Anyway, this has just happened to me immediately after I restarted my iPad.

Hi,
Could you please confirm this situation please? You had a chat room open on your iPad and then restarted it. Upon opening your browser again the room you were chatting in immediately before restarting appeared and that's when you encountered the error.

To put that differently: it didn't error when you first entered the room it errored out after you had been inactive in the room for some amount of time (due to the restart).

Quote

Created by: gonad9999

2/8/18 @ 5:11pm (EDT) | UTC - 4:00
Posts: 184

Report Abuse

No, I restarted the iPad then tried to enter the room. I have also had this happen another couple of times today in different rooms. My point was just that restarting makes no difference to the odds of this happening.

Quote

Created by: arch313

2/10/18 @ 1:11am (EDT) | UTC - 4:00
Location: US Pacific
Posts: 347

Report Abuse

More Information:
I was in a models room today and the loss of connection to the video server kept happening, I also logged into her room from an affiliated site and I noticed that when the disconnect happened it happened to both connections at the same time. When then I changed the affiliated site login to a different models room and when the disconnect happened on the F4F site it did not happen to the affiliated site. So that would lead me to beleive it is something in the model application she is running that is causing the disconnect. Also in the main model room guys tended to say they were disconnected at the same time and the model also got an 'black screen' in her application.

Quote

Created by: brett025

2/11/18 @ 12:20am (EDT) | UTC - 4:00
Posts: 1,170

Report Abuse

Also experiencing this problem tonight unfortunately.

Quote

Created by: monkeyspank

2/12/18 @ 3:15pm (EDT) | UTC - 4:00
Location: The Dark Side of The Moon
Posts: 22

Report Abuse

Its been going on all last week . you will be watching the video feed fine, then suddenly blank screen and the buffering logo . it usually resets on its own within a couple of seconds , but occasionally you have to refresh the page. It happens on both edge browser and chrome

Quote

Created by: vs_scottl

2/12/18 @ 8:05pm (EDT) | UTC - 4:00
Posts: 626

Report Abuse

Thank you to everyone that has chimed in to help us get a better idea of what we're dealing with. We've definitely seen an increase in the frequency that a performer gets disconnected from his/her video server which produces the red error boxes on the customer end. With improved focus we're working with several performers directly to try to figure this out.

Hang in there, we'll get to the bottom of it.

Quote

Created by: gonad9999

2/13/18 @ 2:49am (EDT) | UTC - 4:00
Posts: 184

Report Abuse

I am getting similar on an iPad using safari, but only get a red box do not get redirected to another model have to reset to get back to the same model

Quote

Created by: male4622

2/13/18 @ 10:44pm (EDT) | UTC - 4:00
Location: United States
Posts: 571

Report Abuse

Are you guys ever going to fix this? It's well past getting frustrating!!! If not for a few models, I'd be going away, but, damn it...I'm a captive audience. Appreciate the status update. I love your customer service, but this is getting sad. I even changed modems and am still having the same issues with incredibly fast wifi.

Quote

Created by: brock_2295

2/17/18 @ 3:21am (EDT) | UTC - 4:00
Posts: 63

Report Abuse

Quote

Created by: arch313

2/17/18 @ 5:07pm (EDT) | UTC - 4:00
Location: US Pacific
Posts: 347

Report Abuse

same for me....
this is complete bullshit the reason there not fixing the problem is because it does not happen in the top models rooms

No trust me this does happen in top models rooms and everyone is getting frustrated models and customers alike.

Quote

Created by: brock_2295

2/18/18 @ 1:19am (EDT) | UTC - 4:00
Posts: 63

Report Abuse

No trust me this does happen in top models rooms and everyone is getting frustrated models and customers alike.

how long are we going to give f4f before we give up and go to another site?(keep in mind we been dealing with this bs for well over a month already)

Quote

Created by: vs_scottl

2/18/18 @ 12:36pm (EDT) | UTC - 4:00
Posts: 626

Report Abuse

I'm sure some of you have noticed that we've been having some network related issues that have caused an increase in the frequency of not being able to connect to rooms (and getting bounced to a different room) and connecting to video. We are working to bring things back to normal. Additionally, we've got some changes that we're finishing up for our performer broadcast software to improved the video situation on that end.

This is a good time to point out that lots of different kinds of issues can lead to not being able to connect to a room or the video of that room. We've already addressed a couple of these things and have seen an improvement and expect to see more improvements in the coming days as we resolve network issues and update performer software.

Quote

Created by: scatboi

2/18/18 @ 10:50pm (EDT) | UTC - 4:00
Location: usa
Posts: 31

Report Abuse

Same problem using Chrome. With Safari I cannot enter any of the rooms, it keeps reloading. Also no sound with Chrome or Safari in any room

Quote

Created by: roblek

2/19/18 @ 12:10am (EDT) | UTC - 4:00
Posts: 16

Report Abuse

I have recently starting to get this problem too now (in last day or so). Please flirt, fix this problem!

Quote

Created by: scatboi

2/19/18 @ 2:48pm (EDT) | UTC - 4:00
Location: usa
Posts: 31

Report Abuse

No sound in any room. I use Chrome browser. Safari not working at all in any rooms. The rooms just keep reloading.

Quote

Created by: gonad9999

2/22/18 @ 5:31pm (EDT) | UTC - 4:00
Posts: 184

Report Abuse

I don’t seem to be able to enter any room tonight, just get the red message of death

Quote

Online Models

Eva Warenn

Visit My Room

Zoe Barnet

Visit My Room

Mia & Lionel

Visit My Room

Beverly Madison

Visit My Room

Amount:This is the tool tip for the Amount	(Be sure to send this exact amount)	Click to Copy the Address
Address:This is the tool tip for the Address		Click to Copy the Address

Forums / Technical Support

Video Losing Connection & Reloacing

Add to List

Current Default Price:

50 Credits

Model Messages

Your Screen Name:

Notification Settings

Inbox

Sasha Elite

Recommended

Sasha Elite

All Models

Sasha Elite

Sasha Elite

Recommended

Sasha Elite

Suggested Usernames:

:

Amount:
Exchange Rate:
BTC Amount:
Network Cost:
Total to Send:

Member Login

Not a member?

New User Tutorial Video

Forums / Technical Support

Video Losing Connection & Reloacing

Add to List

Current Default Price:

50 Credits

Model Messages

Your Screen Name:

Notification Settings

Inbox

Sasha Elite

Recommended

Sasha Elite

All Models

Sasha Elite

Sasha Elite

Recommended

Sasha Elite

Search For Customer

Set Custom Pricing For Specific Customers

Photo Preview

Set Price

Add Description

Video Preview

Set Price

Add Description

Select Reason

Suggested Usernames:

: