jonnycuk: server - 6/1/18 - Technical Support

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Technical Support: server

Created by: jonnycuk

6/4/18 @ 6:08am (EDT) | UTC - 4:00
Posts: 36

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another day without seeing my favourite models
I have update adobe flash but still nothing???

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Created by: jonnycuk

6/4/18 @ 7:53am (EDT) | UTC - 4:00
Posts: 36

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any help from F4F support

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Created by: jonnycuk

6/4/18 @ 10:10am (EDT) | UTC - 4:00
Posts: 36

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Why do i not connect to model rooms server just buffering all the time

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Created by: vs_scottl

6/4/18 @ 9:10pm (EDT) | UTC - 4:00
Posts: 626

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The changes that included the new low latency player have been rolled back and everyone should again have access to Flash playback if so desired.

Please let me know if you continue to have problems.

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Created by: jonnycuk

6/5/18 @ 3:42am (EDT) | UTC - 4:00
Posts: 36

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hi Yes i still have problems I tried this morning

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Created by: jonnycuk

6/5/18 @ 12:10pm (EDT) | UTC - 4:00
Posts: 36

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HELP

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Created by: vscynthia

6/5/18 @ 9:09pm (EDT) | UTC - 4:00
Posts: 53

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I apologize for the issues you seem to be having viewing model rooms. We will be reaching out to you via email very shortly. Please keep an eye out for the email. Thank you

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Created by: jonnycuk

6/6/18 @ 6:55am (EDT) | UTC - 4:00
Posts: 36

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I have had the email
but to no satisfaction

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Created by: vsashlee

6/6/18 @ 1:11pm (EDT) | UTC - 4:00
Posts: 534

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I have had the email
but to no satisfaction

Hi there! I just emailed you, please be on the lookout for it and reply as soon as you can.

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Created by: jonnycuk

6/6/18 @ 5:52pm (EDT) | UTC - 4:00
Posts: 36

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nothing works

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Created by: zyxwv098

6/12/18 @ 4:48pm (EDT) | UTC - 4:00
Posts: 883

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The changes that included the new low latency player have been rolled back and everyone should again have access to Flash playback if so desired.

Please let me know if you continue to have problems.

Has the Flash player been removed again? The icon no longer appears when I enter a room (again) and the video connection is choppy, with the "loading" series of rotating dots appearing frequently (again).

I understand the need to make improvements and updates, but perhaps sometimes it is better to leave well enough alone when things are already working?

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Created by: vsashlee

6/12/18 @ 6:27pm (EDT) | UTC - 4:00
Posts: 534

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Created by: vs_scottl

6/12/18 @ 8:43pm (EDT) | UTC - 4:00
Posts: 626

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Has the Flash player been removed again? The icon no longer appears when I enter a room (again) and the video connection is choppy, with the "loading" series of rotating dots appearing frequently (again).

I understand the need to make improvements and updates, but perhaps sometimes it is better to leave well enough alone when things are already working?

Thank you. I've added the flash player back for you, if you could verify that you're able to use it as normal again i'd appreciate it. If you don't mind me asking, was it stuttering in all rooms or a select few?

The end of Flash isn't far off and any feedback you can provide will help us get to the finish line faster. The new player gets video from the same exact places as the flash player and i find is interesting (in a sad way) that there'd be much of a difference with respect to fluidity of video between flash and the new player.

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Created by: zyxwv098

6/12/18 @ 9:04pm (EDT) | UTC - 4:00
Posts: 883

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Thank you. I've added the flash player back for you, if you could verify that you're able to use it as normal again i'd appreciate it. If you don't mind me asking, was it stuttering in all rooms or a select few?

The end of Flash isn't far off and any feedback you can provide will help us get to the finish line faster. The new player gets video from the same exact places as the flash player and i find is interesting (in a sad way) that there'd be much of a difference with respect to fluidity of video between flash and the new player.

Thank you. It is running properly with Flash Player. To answer your question, it was (as far as I know) European and Colombian rooms that were affected worst. Refreshing the page would help for a few moments, but then the feed became choppy, with the image freezing for a half-second before resuming, but then jumping as if to catch up after that pause, only to pause again and then jump again.

I am not sure how everything is supposed to be working, but--on my end, at least--I have always noticed a 1-2 second lag (though, in some extreme cases, it was closer to 15-18 seconds...and this was for US/North American rooms), even with the Flash Player. While I have no problem with this in open chat, it also occurs during private shows, which results in a loss of perhaps a minute (maybe more) because the dialogue between myself and a model is not smooth or instantaneous...the 1-2 second lag I am ready to overlook, but the longer one is very frustrating to deal with.

Not being technologically savvy, I may have this completely wrong...but I think, perhaps, that the video stream is playing out faster than it can buffer, resulting in the stuttering/choppiness...like (please pardon the analogy) a race car driving down a city street, speeding down blocks, only to stop for a red light, surging forward again when the light turns green, only to stop again a few seconds later at the next stoplight. That is what it feels like: the video plays, freezes and buffers, begins again and jumps to catch up to where it is supposed to be, only to freeze and buffer again.

I hope this is helpful. I apologize for the poor details.

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Created by: xcalibur82

6/15/18 @ 6:03am (EDT) | UTC - 4:00
Posts: 15

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Thank you. I've added the flash player back for you, if you could verify that you're able to use it as normal again i'd appreciate it. If you don't mind me asking, was it stuttering in all rooms or a select few?

The end of Flash isn't far off and any feedback you can provide will help us get to the finish line faster. The new player gets video from the same exact places as the flash player and i find is interesting (in a sad way) that there'd be much of a difference with respect to fluidity of video between flash and the new player.

It is nice that flash option was added back, But it does seem now that in some rooms it has gone again while others still have it, and like before if not logged in all rooms have it. So again find that difference in to out strange, and now strange why it different depending on who's room your in when logged in.

Yes, the end of flash is coming, Abode has said that they will stop updating and distributing at the end of 2020. still, after that date it might still work and be able to get hold of the last version won't know till then. They have also stated they know some browsers and OS's still rely on flash to run stuff like video's so will keep trying to support them. That could bring up why people having issues to run the video server's on your site, as the device OS they have is such one that still needs flash option running to view the video server side of the site. Maybe till the day comes for flash to end and past it, if still works the flash option you keep active for all, and maybe just add-on you're own new player as an option for people to swoop to and use, Instead of just making it the only one option that seems been doing. That way people who need flash option can still use your site, and also then people who can run your new player can use it if want to and then maybe give you more and better feedback between your new one and flash to help you out.

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