Daniel12_1: Screen name duplication - 9/12/14

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Technical Support: Screen name duplication

Created by: daniel12_1

9/12/14 @ 10:48pm (EDT) | UTC - 4:00

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I have been having a problem with someone duplicating my screen name. They have been able to create an account with my exact screen name, even in the same room I am in so there are actually two people in the same room with the same screen name. This person is being intentionally deceptive. This confuses the model at times, but even when she realizes it is not me it is a problem. I have noticed this in the past, but recently it has been frequent. This could be a very damaging bug in your system.

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Created by: lickau

9/12/14 @ 11:41pm (EDT) | UTC - 4:00
Location: Moving slowly but surely somewhere sometime
Posts: 29,285

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When you see this - call Customer Support .

They will ban the other person's account and/or delete it .

Customer Service can see and take care of this problem very quickly :drinkup

Email: CustomerService@vs.com
Phone: 1-800-685-9236 (USA only)
Int'l Phone: 1-818-880-9021 (Outside USA)

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Created by: vs_beverly

9/13/14 @ 3:00am (EDT) | UTC - 4:00
Location: Los Angeles, California
Posts: 404

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Yes, please call or email our Customer Service Dept when/if this happens.

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Created by: dan_in_florida

9/13/14 @ 9:51pm (EDT) | UTC - 4:00
Location: Sunny South Florida - with a REALLY cool car :-)
Posts: 1,501

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They are substituting a capital "I" for the small "l" in your screen name, looks identical on screen, but is treated as a different account by the system. It has happened to me before, I since created permanent screen names with all the possible variations on placement of the letters I & L so no one else can use them in a temporary name now. You should do the same too :thumbsup

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Created by: bolloxdangle

9/14/14 @ 10:33am (EDT) | UTC - 4:00
Location: United Kingdom
Posts: 43

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I have recently had the same problem. I did contact customer support on the same day, 09/10/14. I have had no reply from the support team regarding the complaint.
The guy has deliberately copied my name and tried to destroy the friendships I have built up over time. It was one of my fave models that alerted me about him, I am in her fan club and have a different colour text that made her suspicious.

I hope this guy can be stopped before too much longer

Thanks

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Created by: sircumsalot

9/14/14 @ 11:03am (EDT) | UTC - 4:00
Posts: 311

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I also heard that someone else is using a name similar to mine but couldn't prove it. This is disconcerting.
And, I see I am not the only one that hasn't received a reply from CS for an issue. What's going on here? Things have certainly taken a downward turn in recent months.

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Created by: bolloxdangle

10/7/14 @ 9:11am (EDT) | UTC - 4:00
Location: United Kingdom
Posts: 43

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Again today I have seen somebody using my screen name, it is exactly the same as mine, this guy is destroying friendships and it needs to stop.
I have contacted the customer services again (Still no reply), and also this time I have a screen shot of the guy on the chat screen,
Many thanks to model who alerted me and also for blocking the whispers so I could see him for myself.
A big tip is heading her way on pay day

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Created by: zyxwv098

10/7/14 @ 3:02pm (EDT) | UTC - 4:00
Posts: 883

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From the sounds of it, you tried e-mailing them? In cases like these, it would probably be better to call them instead. A screenshot as evidence is helpful, but immediate assistance is better.

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Created by: vs_beverly

10/7/14 @ 4:24pm (EDT) | UTC - 4:00
Location: Los Angeles, California
Posts: 404

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I spoke to Customer Service regarding this issue and they advise to phone them immediately when this occurs. They are here 24/7 to assist with issues such as these and to offer any support they can.

If the 'fake' screen name is still in the room, depending on the situation, our Customer Service rep can ban the fake 'screen name'. However, if they've left the room, there is not much we can do. This is why it's best to phone Customer Service instantly when you come across these issues.

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Created by: ourjeffie

10/7/14 @ 6:21pm (EDT) | UTC - 4:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 45,936

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BolloxDangle, have you read what Dan_In_Florida said in Post #4? He has provided a solution to your problem

It's almost certainly not an identical screen name your imitator is using, just a similar-looking one. I experimented and found I could log in as BoIIoxDangle if I substituted one or more of the lower case "L" in your name with an upper case "I"

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Created by: bolloxdangle

10/8/14 @ 8:01am (EDT) | UTC - 4:00
Location: United Kingdom
Posts: 43

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Thanks for your replies and advice guys. It is much appreciated and helpful.

zyxwv098 and vs_Bevely thanks for the reply and I will make a phone call instead of sending an e-mail the next time I see him. I am certain this is the same guy that copied the names of Daniel12_1 and SirCumsALot.

Ourjeffie, Thanks for your reply, I did read Dan_In_Florida`s post which is a good idea, and unfortunately, I have used 6 of the 10 names Im allowed to have and there are not enough slots to cover every possible combination of letters and/or numbers

Thanks again guys

:thumbsup

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Created by: captainsaveah0e

10/8/14 @ 9:32pm (EDT) | UTC - 4:00
Posts: 34

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i wanna show you how easy it is to manipulate names with m or i or L

SirCumsAlot = SirCurnsAlot some fonts put r and n into an m or the lowercase l is and upper case i I the forums font is tottally different then chatrooms.

Daniel12_1 DanieI12_1 in chat its identical

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Created by: ourjeffie

10/8/14 @ 9:51pm (EDT) | UTC - 4:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 45,936

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CaptainSaveAH0E, the purpose of this thread is not to demonstrate how easy it is to manipulate screen names. The purpose of this thread is to help members who have other members imitating their screen names

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Created by: captainsaveah0e

10/9/14 @ 4:14pm (EDT) | UTC - 4:00
Posts: 34

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SOLUTION : DONT HAVE UPPER CASE I OR LOWER CASE L IN YOUR NAMES

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Created by: lickau

10/9/14 @ 10:50pm (EDT) | UTC - 4:00
Location: Moving slowly but surely somewhere sometime
Posts: 29,285

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SOLUTION : DONT HAVE UPPER CASE I OR LOWER CASE L IN YOUR NAMES

Not correct - other ways people have done it
Models busy only 1 or more sites often miss "subtle" changes .

Even with calling Customer Service - sometimes the duplicate members runs and can't be found .

If possible whisper to the model to keep talking to them and keep them in the room to allow Customer Service to get to that room and find the duplicated name .

Customer Service did delete 1 account of the person who had a similar name . It took a couple phone calls before that happened .

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